bd21's Privacy Policy
This policy provides a full description of how your personal information is collected, used, stored, and protected on the bd21 platform.
Introduction
bd21 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. We take the privacy of your personal information very seriously. This privacy policy explains what information we collect when you use bd21's website and services, the purposes for which we use it, and how we keep that information secure.
This privacy policy applies to all bd21 services, including slot games, cricket betting, live casino, fishing games, and other gaming services. By using our services, you are agreeing to the terms of this privacy policy.
1.1 Information You Provide Directly
When you create an account on bd21, log in to the service, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and password
- Mobile number (for OTP verification)
- National ID card or passport details (for KYC verification)
- Payment details such as bKash, Nagad, or Rocket account numbers
- Bank account details (for bank transfers)
1.2 Information Collected Automatically
When you use bd21, our system automatically collects the following information:
- IP address and device type
- Browser type and operating system
- Date and time of website access
- Pages visited and usage patterns
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, we may also receive information from trusted third-party sources, such as identity verification services, fraud prevention services, and payment processing partners. This information is used solely to ensure legal compliance and the security of your account.
2.1 Service Operation and Improvement
bd21 uses the information you provide for the following purposes:
- Account creation, management, and verification
- Gaming service and transaction processing
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- VIP program and rewards management
- Providing customer support services
- Improving platform performance and user experience
2.2 Security and Legal Compliance
We also use your information for the following security purposes:
- Fraud and money laundering prevention (AML compliance)
- Detecting unauthorized access to accounts
- Age verification (confirming 21+)
- Meeting legal obligations
- Resolving disputes and responding to legal claims
2.3 Communication and Marketing
With your consent, we may contact you about the following:
- Important account-related notifications
- Information about new games, bonuses, and promotions
- Transaction confirmation messages
- Security alerts and updates
You can opt out of marketing communications at any time. However, essential messages related to your account and transactions will continue to be sent.
3.1 Data Protection Measures
bd21 uses industry-standard technologies and practices to protect your personal information. Our security infrastructure includes:
- SSL/TLS encryption — fully secured during data transmission
- AES-256 encryption — for stored sensitive information
- Two-Factor Authentication
- Continuous security monitoring and intrusion detection systems
- Regular security audits and testing
- Strict access controls — only authorized personnel can access data
3.2 Data Storage Location
Your personal information is stored on secure servers. Data may be processed on servers located in various countries, but in all cases we ensure that appropriate protection measures are maintained.
4.1 When Information Is Shared
bd21 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions.
- Identity verification services: With trusted partners to complete the KYC process.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft receive limited information necessary for gameplay.
- Legal authorities: In compliance with legal obligations or court orders.
- Fraud prevention: With providers of security and fraud detection services.
4.2 Third-Party Responsibilities
The third parties with whom we share information may only use that information for specified purposes and are required to comply with their own privacy policies. bd21 is not responsible for the privacy practices of third parties.
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser and on your device. bd21 uses the following types of cookies:
- Essential cookies: For login sessions, security, and basic service operation — these cannot be disabled.
- Functional cookies: For your language preferences, game settings, and other personalized experiences.
- Analytics cookies: For analyzing and improving site usage.
- Security cookies: For fraud detection and account protection.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may cause some bd21 services to not work properly.
6.1 Your Privacy Rights
As a bd21 customer, you have the following rights:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to restrict processing: The right to request that use of your information be limited in certain cases.
- Right to data portability: The right to receive your information in a structured, machine-readable format.
- Right to object: The right to object to marketing communications.
- Right to withdraw consent: The right to withdraw your consent at any time.
6.2 How to Exercise Your Rights
To exercise these rights, please contact our support team. We will process your request within 30 business days. Some requests may require identity verification.
7.1 How Long Information Is Kept
bd21 retains your information only for as long as necessary:
- Account information: For as long as the account is active and until legal requirements are met after it is closed.
- Transaction records: For the period required by financial regulations and audit requirements.
- KYC documents: For the period required by legal obligations.
- Communication records: For the time necessary to improve customer service quality.
- Marketing preferences: Until you opt out.
When information is no longer needed, we securely delete or anonymize it.
8.1 Age Restriction Policy
bd21 strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect information from minors. Age verification is mandatory during account registration.
If we become aware that any minor's information has entered our system, we will immediately delete that information and close the associated account.
9.1 Notice of Changes
bd21 may update this privacy policy from time to time. For any significant changes, we will:
- Publish the new policy on the website
- Update the "Last Updated" date at the top of the page
- Send an email notification for important changes
If you continue to use bd21's services after a policy change, you will be considered to have agreed to the new policy. We therefore recommend reviewing this policy regularly.
10.1 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We are always committed to protecting your information and are ready to resolve any concerns you may have.
To submit a request to exercise your rights or to contact us about any privacy-related matter, use the details below. We try to respond as quickly as possible on business days.
Please write "Privacy Request" in the subject line of any privacy-related requests so we can assist you promptly.